Customer Service

  • Cross training Project Completion 
    • Developed a professional and highly competent staff.
    • Hiring practices based on education and skill sets.
  • Ongoing Professional Development 
    • Formal recognition of staff for excellent performance, attendance, and customer service.
    • Choice of training classes customized with HR.
  • Creation of Department Policies and Procedures Manual
    • Full Implementation of County of Chester dress code.
  • Overhaul of front desk operations, now more efficient and customer focused.
  • Served as Faculty of Pennsylvania Bar Institute (PBI) for special presentation.
    • Focus on Clerk Office/ PennDOT relationship.


  • Collaborative design of in house document imaging system
    • Serving county departments with quick electronic access to view case files.
    • Averaging over 33,000 documents imaged per month.
  • PACfile pilot project completion
    • Electronic filing of Juvenile Petitions 24-hours a day from any internet ready computer for county officials such as Police and District Attorneys.
  • Website improvement
    • Clear and concise contact information.
    • Direct link to public information & epay.


  • Strategic Plan Measures Implementation (Eliminated historic docketing backlog).
    • 2014 (new data measurements determined).
    • 2015 (baseline established).
    • 2016 (exceeding goal).
  • Departmental Reorganization
    • Elimination of departmental inefficiencies for significant cost savings 
  • Evidence Procedure Implementation, Dual control entry & strict access policy.
  • Designed and Implemented new collections procedures to increase flow of revenue to the county.
    • Includes DL suspension procedures for delinquent payments.
  • Collaborated with Sheriff’s Department and others to enhance Courthouse safety and security.
    • Shelter in Place procedures reviewed and discussed with all personnel.