Mental Health Emergencies

Individuals in mental health or emotional crisis may sometimes need emergency help such as phone counseling, an outreach visit, or a hospital stay to help them manage the crisis and remain safe. Chester County contracts with Valley Creek Crisis Center for a consumer-run Warm Line, telephone crisis counseling, a walk-in center, mobile crisis outreach, and an adult crisis residential program which provides short-term (up to 10 days) voluntary residential care to help stabilize consumers in a mental health crisis and help avoid hospitalization.

Valley Creek Crisis Center
610-280-3270 or 610-918-2100
Toll free 1-877-918-2100
469 Creamery Way
Exton, PA 19341
Telephone Crisis Counseling, Mobile Outreach Services, Available 24/7

When you call the Crisis Center, staff will talk with you about your concern and work with you to plan and manage the situation. Valley Creek Crisis Center works to:
  • De-escalate and stabilize an immediate individual or family crisis
  • Provide risk assessments and bio-psychosocial evaluations
  • Be a liaison to police, emergency medical services, & mental health facilities/providers
  • Support the individual/family/school to cope with and prevent future crises
  • Form a follow-up plan that links to community-based resources
  • Provide brief follow-up and support to individual/family/school after a crisis
  • Assist schools and communities to respond to critical incidents
  • Provide information and referrals to individuals, families and schools
  • Provide consultation and professional training to mental health professionals
  • Identify alternatives to hospitalization when possible, and facilitate voluntary or involuntary hospitalization when appropriate

Consumer-run Warm Line    866-846-2722

The consumer-run Warm Line is for people looking for peer support or information about mental health services. The Warm Line is staffed
by trained, paid mental health peer specialists. The service is toll-free and operates Monday-Friday from 2-8 pm, Sat-Sunday from noon - 6 pm.