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Chester County Government News

Posted on: September 19, 2018

Chester County Commissioners Announce Quality of Life Residents’ Survey


West Chester University’s Center for Social and Economic Policy Research
conducts survey to help direct the county’s strategic plan for the next five years

As part of its on-going strategic planning effort, the Chester County Commissioners announce a countywide Quality of Life survey that asks residents to comment on their experiences in using county services and interacting with county staff.  The survey, an update on Chester County Quality of Life surveys undertaken in 2009 and 2013, has been developed in partnership with West Chester University’s Center for Social and Economic Policy Research.

    Results of the survey will be incorporated in the county’s 2019-2023 strategic plan. The survey has been mailed to 12,000 households, which represents more than 7.5 percent of all residents. The survey is also available online at the county’s website,  The online survey takes five to 10 minutes to complete and is available in both English and Spanish. To obtain a paper version of the survey, residents can call 610-344-6280.

“We want to hear about our residents’ experiences using our county services,” said Chester County Commissioners’ Chair Michelle Kichline. “We are interested in hearing from those who use our parks and trails, those who visit our health clinics, anyone who appreciates our public safety services, our thriving downtowns, as well as all of the other vital programs and services that the county provides.”

 Dr. Jeffery Osgood of the West Chester University’s Center for Social and Economic Policy Research said, “The mailed surveys were randomly sent to homes through a process where residences in each region of the County had a relatively equal chance of being invited to participate in the Chester County Quality of Life Survey.” 

    “In everything we do, we plan,” said Chester County Commissioner Kathi Cozzone. “We need to hear from the public about what they believe are the most important topics are for us to address during the next five years – from open space and urban growth to transportation options, job creation and economic development.”

Survey questions seek information about recent interactions with county offices and employees, experiences using county services and facilities, as well as opinions on how tax dollars should be spent. The survey also addresses questions about the quality of life for residents of Chester County.

“Time and again Chester County is recognized as an excellent place to live, work and raise a family,” noted Chester County Commissioner Terence Farrell. “As county commissioners, we make every effort to provide cost-efficient and effective programs and services that will ensure these top accolades continue.  We need our residents’ viewpoints to help us plan for the future.” 

Take the Quality of Life Survey
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